Terms of service
Terms of Service
Last updated: [DATE]
1. About these Terms
These Terms of Service govern your use of zuvie.co.uk (or your live domain) and any purchase you make from ZUVIE.
By accessing our website or placing an order, you agree to these Terms.
If you do not agree with these Terms, please do not use our website.
2. About Us
ZUVIE is the trading name of [YOUR LEGAL ENTITY NAME].
Email:
ZUVIE sells cosmetic skincare products directly to consumers in the United Kingdom.
3. Orders & Payment
All prices are displayed in Pound Sterling (£ GBP).
Payment is taken at checkout using the payment methods displayed on our website, including but not limited to:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
Your order constitutes an offer to purchase.
We accept your order once we send an Order Confirmation email.
We reserve the right to refuse or cancel any order where:
- payment cannot be authorised,
- fraud is suspected,
- incorrect pricing has been displayed,
- stock or production becomes unavailable,
- or quality standards cannot be met.
4. Product Information
We make every reasonable effort to ensure that product descriptions, images and pricing are accurate.
As our products are manufactured in batches, minor packaging or presentation changes may occur.
Nothing on this website should be interpreted as medical advice.
All cosmetic claims are appearance-safe and intended only to describe cosmetic benefits.
Product photography is intended to illustrate the product and brand only.Packaging, colour and presentation may vary slightly between production batches.
4A. Cosmetic Products
ZUVIE products are cosmetic products only.
Our products are intended to improve the appearance and feel of the skin and are not medicines or medical devices.
Nothing on this website should be interpreted as medical advice or as a claim to diagnose, treat, cure or prevent any disease or medical condition.
Individual experiences with cosmetic products may vary.
Always follow the directions for use and discontinue use if irritation occurs.
If you have a known skin condition, allergies or concerns about suitability, we recommend consulting a qualified healthcare professional before use.
4B. Product Availability & Quality Control
Every ZUVIE product is manufactured to our quality standards before release.
As our products are manufactured in production batches, we reserve the right to delay, reject or cancel a production run if our internal quality control standards are not met.
If we determine that a batch does not meet our standards, affected orders will not be dispatched.
Customers will be notified promptly and will receive a full refund.
We would rather delay or cancel a product than knowingly ship something that does not meet our quality expectations.
5. Pre-Orders
Some or all ZUVIE products may be offered as pre-orders.
Estimated dispatch is currently:
4–6 weeks
This is an estimate only.
If production or quality control requires additional time, we will notify customers as soon as reasonably possible.
Customers may cancel any pre-order at any time before dispatch and receive a full refund.
If ZUVIE decides not to proceed with a production run, all affected orders will be cancelled and refunded in full.
6. Delivery
Delivery times, shipping conditions and dispatch estimates are described in our Shipping Policy.
We currently deliver within the United Kingdom.
Import VAT and customs charges are handled by our fulfilment partners.
Customers will not be required to pay additional customs charges upon delivery.
7. Returns & Refunds
Our refund process is described in our Refund & Returns Policy.
Nothing in these Terms limits your statutory rights under:
- the Consumer Rights Act 2015
- the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
In addition to your statutory rights, ZUVIE voluntarily offers its 60-Day Keep-It Guarantee, as described in our Refund Policy.
8. The 90-Day Pact
Customers may choose to subscribe to The 90-Day Pact.
The subscription consists of:
- three monthly deliveries
- 25% savings compared to the standard price
The subscription:
- may be cancelled at any time before the next shipment,
- automatically terminates after the third delivery,
- does not automatically renew.
9. Intellectual Property
All content available on this website, including but not limited to:
- the ZUVIE name
- logos
- product photography
- product descriptions
- website copy
- graphics
- videos
- trademarks
is owned by or licensed to ZUVIE.
No content may be copied, reproduced, distributed or used commercially without prior written permission.
10. User Conduct
You agree not to:
- use the website for unlawful purposes;
- interfere with website functionality;
- attempt to gain unauthorised access;
- scrape or copy website content;
- introduce malicious software;
- infringe the rights of others.
11. Reviews & User Content
If you voluntarily submit reviews, photographs or other content to ZUVIE, you grant us a non-exclusive, worldwide, royalty-free licence to display and use that content in connection with our business.
Reviews must represent your genuine experience.
We never publish fabricated reviews.
12. Limitation of Liability
Nothing in these Terms excludes or limits any rights that cannot legally be excluded under UK law.
Subject to those rights, ZUVIE shall not be liable for indirect, incidental or consequential losses, including but not limited to:
- loss of profits,
- loss of business,
- loss of opportunity,
- loss of data.
Where permitted by law, our total liability shall not exceed the amount paid for the relevant product.
13. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws provide otherwise.
14. Changes to these Terms
We may update these Terms from time to time.
The latest version will always be published on this page together with the updated effective date.
Your continued use of our website following any updates constitutes acceptance of the revised Terms.
15. Contact
For any questions regarding these Terms, please contact: