Privacy policy
Last updated: 14th of July
Privacy Policy
At ZUVIE, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or purchase our products.
This Privacy Policy applies to all visitors and customers of www.zuvie.co.uk
1. Who we are
ZUVIE is the data controller responsible for your personal data.
If you have any questions regarding this Privacy Policy, please contact:
Email:
support@zuvie.co.uk
2. What information we collect
Depending on how you interact with our website, we may collect:
Identity Data
- Name
Contact Data
- Email address
- Billing address
- Shipping address
- Telephone number (if provided)
Transaction Data
- Orders
- Payments
- Refunds
Technical Data
- IP address
- Browser type
- Device information
- Operating system
- Cookies
- Analytics data
Marketing Data
- Email preferences
- Marketing consent
- Website behaviour
3. How we collect your information
We collect information when you:
- visit our website
- place an order
- subscribe to emails
- contact customer support
- participate in promotions
- interact with our advertising
4. How we use your information
We process your personal data to:
- fulfil orders
- process payments
- deliver products
- provide customer support
- improve our website
- prevent fraud
- comply with legal obligations
- send marketing communications (only where permitted)
5. Lawful basis for processing
Under the UK GDPR we rely on one or more of the following legal bases:
- Performance of a contract
- Legal obligation
- Legitimate interests
- Consent (where required)
6. Email marketing
If you choose to subscribe to our newsletter or marketing communications, we may send you updates about:
- new products
- offers
- educational content
- company news
You may unsubscribe at any time using the unsubscribe link included in every email.
We use Klaviyo to manage email communications.
7. Shopify
Our online store is hosted by Shopify Inc.
Shopify processes your information in order to:
- process orders
- process payments
- host our website
- manage customer accounts
For more information:
https://www.shopify.com/legal/privacy
8. Meta Pixel
We use the Meta Pixel to understand how visitors use our website and to improve our advertising.
The Meta Pixel may collect information including:
- pages viewed
- products viewed
- purchases
- browser information
- device information
This information may be used to measure advertising effectiveness and create relevant audiences.
9. Cookies
We use cookies to:
- operate our website
- remember your preferences
- analyse website traffic
- improve user experience
- measure advertising performance
You may manage cookies through your browser settings.
10. Sharing your information
We only share your information where necessary.
This may include:
- Shopify
- payment providers
- delivery companies
- Klaviyo
- Meta
- analytics providers
- professional advisers
- government authorities where legally required
We do not sell your personal information.
11. International transfers
Some of our service providers may process information outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place as required under UK data protection law.
12. Data retention
We keep personal information only for as long as necessary to:
- fulfil orders
- comply with legal obligations
- resolve disputes
- enforce agreements
13. Your rights
Under the UK GDPR you may have the right to:
- access your information
- correct inaccurate information
- erase your information
- restrict processing
- object to processing
- withdraw consent
- request data portability
To exercise these rights please contact:
14. Complaints
If you believe your information has been handled incorrectly, you may contact the UK Information Commissioner's Office (ICO).
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on this page.
Contact
For any privacy questions, please contact: