Shipping Policy
Nothing has shipped yet. At launch we deliver to the United States, and US delivery is free. UK delivery is planned. Join the list and we’ll email you as soon as it opens.
01Where we deliver
At launch we deliver to the United States. UK delivery is planned. Join the list and we’ll email you as soon as it opens. We do not ship anywhere else yet.
If you are somewhere else and want it, join the list and tell us. That is how we will decide which country comes next.
02Shipping costs
UK delivery is planned
Join the list and we’ll email you as soon as UK delivery opens.
Free delivery within the United States
US delivery is free on every order, with no minimum spend, and there is no shipping charge waiting for you at a checkout step. Sales tax, where it applies, is shown at checkout before you pay.
03Dispatch & delivery times
Nothing has shipped yet. The ZUVIE PDRN Peptide Serum has not been manufactured, there is no stock, and nothing is being dispatched.
There is no launch date. When there is one, it will be published here. We are not going to put a date in this space to make the page look finished.
Processing times will be published here once the first run exists.
Your parcel will be sent from our fulfillment partner in China. After dispatch, delivery to the United States usually takes 6 to 10 business days. These are estimates. What we cannot give you yet is a dispatch date, because the first production batch does not exist. Once it does, the real times will be published here, measured rather than guessed.
Tracking details will be published here before ordering opens.
04Customs & import charges
United Kingdom. UK delivery is planned. We’ll set out UK customs and import charges here before it opens.
United States. There is no duty or import charge for you to pay on US orders. Any duty is paid before your parcel arrives, not by you.
05Delays
Occasionally, carriers experience delays beyond our control. If your order is significantly delayed, we will keep you informed by email.
If your order has not arrived within 14 days of dispatch, contact us at support@zuvieskin.com and we will resolve it: replacement or refund, your choice.
06Incorrect address or failed delivery
Please double-check your delivery address at checkout. If you notice a mistake, email us as soon as possible. We can usually correct the address before dispatch.
If a parcel is returned to us because of an incorrect address or a failed delivery, we will contact you to arrange redelivery or a refund.